Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, product launches, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times and actual shipping times may vary due to customs, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

We may also offer free shipping promotions on eligible orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and your order is returned to us, additional shipping charges may apply for reshipment.

Delayed or Lost Shipments

While we work with trusted shipping partners, occasional delays may occur that are beyond our control.

If your package appears to be delayed or lost, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. These charges are determined by your country's customs authorities.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged product and packaging. We will review your request and provide an appropriate solution.